Terms of Service

Scout is operated by Chase Franklin Creative, LLC, a Georgia limited liability company. In these terms, "Scout," "we," "us," and "our" refer to Chase Franklin Creative, LLC and the Scout service.

By accessing or using Scout, you agree to these Terms of Service. If you are using Scout on behalf of an organization, you represent that you have authority to bind that organization to these terms.

If you do not agree to these terms, do not access or use the service.

Scout provides website monitoring, page discovery, scanning, alerting, and related tooling. Scout is an evolving service, and we may update, improve, limit, or discontinue features from time to time.

We aim for reliability, but features, integrations, scan results, schedules, and availability may change as the service evolves. Scout does not provide a service-level agreement unless we agree to one separately in writing.

Features that Scout specifically identifies as beta, preview, or experimental may be less reliable, change materially, or be discontinued without notice.

You must be at least 18 years old and legally capable of entering into a binding agreement to create an account or use Scout.

You are responsible for maintaining the confidentiality of your account and for all activities that occur under it. You must provide accurate information and keep your credentials secure.

You are also responsible for ensuring that the sites and pages you ask Scout to monitor are ones you are authorized to access or test.

You retain your rights in the URLs, instructions, page content, screenshots, files, and other information you submit or make available to Scout. You grant Scout and its service providers a limited, worldwide, non-exclusive license to access, load, interact with, capture, reproduce, store, transmit, and process that content only as reasonably necessary to provide, secure, maintain, support, evaluate, and improve the service.

Scout may retain selected screenshots and related scan artifacts for internal quality evaluation, troubleshooting, and service improvement, and authorized Scout staff may review those retained artifacts for these purposes, as described in the Privacy Policy.

You represent that you have all rights, permissions, and authority needed for Scout to monitor and process the pages and content you submit. Do not submit authenticated, private, confidential, sensitive, or restricted pages unless you are authorized to do so and their use with Scout is appropriate.

You may not use Scout in a way that is unlawful, abusive, infringing, deceptive, harmful to others, or intended to interfere with the service or third-party systems.

• Do not use Scout to monitor or access properties you do not control or have permission to assess.
• Do not attempt to reverse engineer, disrupt, overload, or misuse the platform.
• Do not use the service to transmit malware, spam, or unlawful content.
• Do not use Scout in a way that violates the rights or privacy of others.

Scout's free trial currently includes one monitored page and up to 10 scan units. The trial ends when you use the included scan units or 30 days after your Scout profile is created, whichever happens first. The free trial does not automatically convert to a paid subscription, and Scout will not charge you unless you affirmatively purchase a paid plan.

Paid plans include the monitored-page capacity, scan units, features, and billing period shown on the pricing or checkout page when you subscribe. Usage limits apply across your account. A scan may consume more than one unit when Scout scans multiple device configurations, as disclosed in the product or pricing information.

When a trial expires or an account reaches its applicable page or scan limit, Scout may block new manual and scheduled scans until you upgrade, enter a new paid billing period, reduce monitored pages, or otherwise become eligible for additional usage.

If you purchase a paid plan, you authorize Scout and its payment processor to charge the payment method you provide for applicable subscription fees and taxes. Paid subscriptions renew automatically for successive billing periods unless you cancel before the next renewal date.

You can manage or cancel an eligible subscription through Scout's billing portal. Unless the billing portal or applicable law states otherwise, cancellation takes effect at the end of the current paid billing period, and you retain paid access until then.

Except where required by applicable law, subscription fees are non-refundable, and Scout does not provide refunds or credits for partial billing periods, unused scan units, or unused monitored-page capacity. We may issue a refund or service credit at our discretion, but doing so in one instance does not require us to do so again.

Billing is handled by Stripe. Scout does not directly store complete payment-card details, and your use of Stripe's payment services may also be subject to Stripe's terms and privacy policy.

Scheduled scans consume the same account scan allowance as manual scans. If a scheduled occurrence is blocked by an expired trial, exhausted quota, billing restriction, plan limit, or service safeguard, Scout may skip that occurrence while leaving the saved schedule in place for a future eligible period.

Schedule times are targets rather than guarantees. Scans and email or Slack alerts may be delayed, retried, skipped, or fail because of page availability, third-party services, quotas, maintenance, security controls, or other operational conditions.

Scout uses artificial intelligence, including Google Gemini, to analyze selected page screenshots and text and help generate findings. AI-assisted results are probabilistic and may include false positives, false negatives, incomplete explanations, or other errors.

Scout does not guarantee that it will identify every website issue. Results are informational and are not a substitute for professional accessibility, security, privacy, legal, regulatory, or other compliance review. You are responsible for reviewing findings and deciding whether and how to act on them.

Scout relies on or integrates with third-party services such as authentication, artificial intelligence, payment, hosting, storage, communication, abuse-prevention, and error-monitoring providers.

We are not responsible for third-party products or services, and your use of them may be governed by separate agreements.

Scout and its related software, branding, content, and documentation are owned by us or our licensors and are protected by applicable intellectual property laws.

Subject to these terms, we grant you a limited, non-exclusive, non-transferable, revocable right to use the service for your internal business or personal use.

Scout's Privacy Policy explains how we collect, use, retain, and share information and is incorporated into these terms by reference.

You authorize Scout personnel to access account and service data when reasonably necessary to provide support, investigate alerts, maintain security, enforce these terms, or operate the service. Administrative support access is designed to be read-only and audited, and does not create a customer impersonation session.

Scout is provided on an as-is and as-available basis. To the maximum extent permitted by law, we disclaim all warranties, whether express, implied, or statutory, including implied warranties of merchantability, fitness for a particular purpose, title, and non-infringement.

We do not guarantee that the service will be uninterrupted, error-free, perfectly secure, or that every issue on a monitored site will be detected.

To the maximum extent permitted by law, Scout and its affiliates, officers, employees, and service providers will not be liable for any indirect, incidental, special, consequential, exemplary, or punitive damages, or for any loss of profits, revenues, data, goodwill, or business opportunities arising out of or related to your use of the service.

To the extent liability cannot be fully disclaimed, our total liability for all claims arising out of or relating to the service will be limited to the greater of the amount you paid us for the service during the 12 months preceding the event giving rise to the claim or 100 U.S. dollars. Nothing in these terms limits liability that cannot legally be limited or excluded.

To the extent permitted by law, you agree to defend, indemnify, and hold harmless Scout and its affiliates, officers, employees, and service providers from third-party claims, damages, losses, and reasonable expenses arising from your violation of these terms, your unlawful or unauthorized use of the service, or content and pages you submit without the necessary rights or permission. We will provide reasonable notice of a covered claim and may control its defense and settlement, subject to your reasonable cooperation.

We may suspend or terminate access to Scout if you do not pay amounts due, exceed or attempt to bypass plan limits, violate these terms, create risk for the service or other users, or if we are required to do so by law.

You may stop using the service at any time. Provisions that by their nature should survive termination will survive, including provisions related to payment obligations, intellectual property, disclaimers, limitations of liability, and dispute-related terms.

After termination, access to your account and service data may end. We may delete or retain information as described in the Privacy Policy and as required or permitted by applicable law.

If any provision of these terms is found unenforceable, the remaining provisions will remain in effect. A failure to enforce a provision is not a waiver of the right to do so later.

You may not assign these terms without our prior written consent. We may assign them in connection with a merger, acquisition, corporate reorganization, sale of assets, or by operation of law.

Neither party is responsible for delay or failure caused by events beyond its reasonable control, except that this does not excuse payment obligations that became due before the event.

Scout may provide service-related or legal notices through the email address associated with your account, through the dashboard, or by posting them on the service. You are responsible for keeping your account contact information current.

These terms, together with the Privacy Policy and any additional terms presented for a specific service or plan, form the entire agreement between you and Scout regarding the service.

These terms and any dispute arising out of or relating to Scout or the service are governed by the laws of the State of Georgia, without regard to conflict-of-law principles.

You and Scout consent to the personal jurisdiction and venue of the state and federal courts located in Georgia for any dispute arising out of or relating to these terms or the service. Nothing in this section limits any right you may have under applicable consumer-protection law to bring a claim in another permitted forum.

We may update these Terms of Service from time to time. When we do, we will revise the effective date on this page and may provide additional notice when the changes are material.

Your continued use of Scout after updated terms become effective means you accept the revised terms.

Questions about these terms can be sent to [email protected] or through Scout's contact page.