Privacy Policy

This Privacy Policy explains how Scout collects, uses, stores, and shares information when you use our website, sign in to the product, connect third-party services, or monitor pages through the platform.

Scout is operated by Chase Franklin Creative, LLC, a Georgia limited liability company. In this policy, "Scout," "we," "us," and "our" refer to Chase Franklin Creative, LLC and the Scout service.

This policy applies to Scout's website, dashboard, scanning services, alerts, integrations, and support features. It does not apply to third-party websites or services that have their own privacy policies.

If you have questions or want to make a privacy request, contact us at [email protected] or through Scout's contact page.

We collect information you provide directly, such as your name, email address, account details, billing-related details handled through our payment providers, and any feedback or support messages you send us.

We also collect service data needed to operate Scout, including monitored URLs, scan settings, alert destinations, scan results, usage records, logs, uptime checks, and technical information about how the service is used.

• Account information, including your name, email address, profile image, account identifier, and login credentials managed through our authentication providers.
• Monitoring configuration, such as sites, pages, schedules, and notification preferences.
• Monitored page content and scan artifacts, such as URLs, screenshots, rendered HTML and page text, page titles, links, performance information, interaction logs, scan history, and issue findings.
• Usage and billing records, including plan, quota, subscription status, transaction identifiers, and scan-unit activity. Scout does not directly store complete payment-card details.
• Device, browser, connection, and security data, such as IP address, browser type, error reports, request metadata, and abuse-prevention signals.

When you ask Scout to scan a page, Scout may load and interact with that page, capture screenshots, process its rendered HTML and high-signal text, inspect links and technical behavior, and store resulting findings and operational records.

Scout uses Google Gemini to help analyze page screenshots and selected page text. This processing is used to identify potential website issues and produce scan results. AI-generated results can be incomplete or inaccurate and should be reviewed before you rely on them.

Scout may retain screenshots and related scan artifacts beyond its normal retention period for internal quality evaluation, troubleshooting, and service improvement. Authorized Scout staff may review those retained artifacts for these purposes.

You are responsible for submitting only pages that you are authorized to monitor and for avoiding pages that contain sensitive, confidential, or restricted information unless their use with Scout is appropriate and authorized.

If you choose to sign in with Google, Scout receives basic account information from Google, which may include your name, email address, profile image, and Google account identifier.

We use Google account data only to authenticate you, create or maintain your Scout account, and support secure access to the service. We do not use Google user data for advertising, and we do not sell that data to third parties.

If you connect Slack, Scout receives and stores information needed to operate the integration, such as workspace identifiers and names, channel selections, granted permissions, the installing Slack user identifier, and an encrypted bot access token. Scout sends the alert content you configure to the selected Slack channels. You can disconnect or revoke the integration through Scout or Slack.

Scout may use email delivery providers to send account messages and alerts. Alert messages can include monitored-page names, URLs, findings, scan status, and links back to Scout, depending on the notification.

We use the information we collect to provide and maintain the service, authenticate users, run scans, send alerts, process billing, protect accounts, troubleshoot issues, comply with legal obligations, and improve Scout over time.

• Operate scans, dashboards, alerts, and account features.
• Maintain platform security, detect abuse, and prevent fraud.
• Communicate about account activity, updates, billing, or support issues.
• Analyze product performance and improve the quality of the service.

Scout uses cookies and similar technologies that are necessary to authenticate users, maintain sessions, remember service settings, protect forms and accounts, prevent abuse, and keep the service working. Supabase supports account authentication, and Cloudflare Turnstile helps identify automated or abusive activity.

Scout also uses Sentry to collect error reports and related technical information so we can diagnose failures and improve reliability. Scout does not use cookies or similar technologies to sell personal information or deliver targeted advertising.

Scout does not sell personal information or monitored page content. We do not share personal information for targeted advertising or cross-context behavioral advertising.

We share information only as needed to run Scout and support normal business operations. Service providers currently include Supabase for authentication, database, and storage services; Google for sign-in and Gemini-powered scan analysis; Stripe for billing; Resend for email delivery; Slack when you connect a workspace; Sentry for error monitoring; Cloudflare for abuse prevention; and hosting or infrastructure providers.

These providers receive only the information reasonably needed for their role and process it under their applicable agreements and policies. Our providers and specific product integrations may change as Scout evolves.

We may also disclose information when required by law, to protect our rights or the safety of users, or in connection with a merger, acquisition, or asset transfer.

Authorized Scout administrators may access account information, monitoring configuration, scan records, findings, and related service data when reasonably necessary to provide support, investigate an alert, maintain security, enforce our terms, or operate the service.

Scout's administrative support view is designed to be read-only and to preserve an audit record of access. Administrators remain signed in to their own accounts rather than creating a customer session.

Scan screenshots and rendered HTML are normally retained for up to 30 days, and temporary debugging artifacts are normally retained for up to 7 days. Scout may retain a page's latest scan artifacts for longer when needed to provide comparisons, findings, or other service features, and may retain selected scan artifacts for internal quality evaluation, troubleshooting, and service improvement.

Scan history, findings, account records, billing records, support communications, security records, and administrative access logs may be retained longer when needed to provide the service, meet legal obligations, resolve disputes, prevent abuse, enforce agreements, and maintain legitimate business records. Backup copies may remain for a limited period after deletion from active systems.

We use reasonable administrative, technical, and organizational safeguards, including access controls and signed links for stored scan artifacts. No method of transmission or storage is perfectly secure, so we cannot guarantee absolute security.

You can update certain account information inside the product, manage notification settings, and remove monitored pages or projects from your account. You may also stop using Google Sign-In and use another supported sign-in method if available.

You may request access to, correction of, or deletion of your personal information by contacting [email protected] or using Scout's contact page. We may need to verify your identity before completing a request. Some information may be retained when required by law or for legitimate security, billing, dispute-resolution, or recordkeeping purposes.

Depending on where you live, you may have additional privacy rights. We will respond to valid requests as required by applicable law and will not discriminate against you for exercising those rights.

Scout is intended for users who are at least 18 years old. We do not knowingly collect personal information from children. If you believe a child has provided information to us, please contact us so we can review and address the situation.

If you access Scout from outside the jurisdiction where our systems are operated, you understand that your information may be transferred to and processed in other countries.

We may update this Privacy Policy from time to time. When we do, we will revise the effective date on this page and, when appropriate, provide additional notice inside the service.